Frequently Asked Questions

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Not normally for the events we list, but do check the event flyer and venue’s terms and conditions.

Most venues for the events we list do not have a curfew except Troxy and Electric Brixton which typically have last entry of 2pm. We will always endeavour to include any curfew time on the event page and/or ticket, however please also check with the venue.

No, you can show your ticket code from your mobile device if you prefer.

If you purchased more than one ticket, in most cases* they will be included in the same email/print-out.

If ticket holders are travelling to the venue separately you can print out the same ticket separately or show the same email on your phones.

The venue/host knows how many tickets there are on each order and will simply adjust the number until everyone has arrived.

However, this makes it important to ensure the email/ticket is not shared beyond the intended atendees as there is no ID associated with the ticket as anyone who has a copy of the email/printout can use it to gain entry.

*We send individual tickets where the promoter has requested we assign a QR Code to each attendee.

Tag: tickets

Yes. We offer refunds on all tickets issued by Access All Areas UNLESS we specify otherwise on the event page.

Refunds can be made up until 6pm on the day BEFORE the event when we are open (Tues – Sat). For events on Mondays and Tuesdays no refunds can be made after 6pm on the Saturday prior to the event.

Refunds will be face value of the ticket minus 10% admin charge (which includes any card charges). The booking fee is not refundable.

Certain festivals require us to collect ticket-buyers date of birth and nationality to use as part of their security checks when entering the event. We hold this information on our server. It will NOT be passed on to any third party other than the promoter.

Your email will be stored on our server for us to contact you regarding your purchase.
Your email will also be added to our Mailchimp account for our monthly event mailout. You can unsubscribe when you receive the mailout.
Sometimes we are required to pass your email on to the promoter (eg Ozora and Boom festivals).
We will NEVER pass or sell your email on to other third parties.

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