Frequently Asked Questions

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In the UK you can buy tickets using UK Maestro, Visa or Mastercard online* or over the phone. Alternatively you can pay by bank transfer (this includes PayPal payments). Please ensure you include your  AAA order number when paying by bank transfer, so we can identify your payment.

From Europe we ONLY accept Visa and Mastercard online* . Alternatively we accept bank transfer (including Paypal payments). Please ensure you include your  AAA order number when paying by bank transfer, so we can identify your payment.

We reserve the right to cancel any transaction and refund the full amount to the source account if the payment fails our security checks or in case of disupte.

* PLEASE NOTE: We use the 3D Secure System authentication  pamyents for all online card payments.

Not normally for the events we list, but do check the event flyer and venue’s terms and conditions.

Most venues for the events we list do not have a curfew except Troxy and Electric Brixton which typically have last entry of 2pm. We will always endeavour to include any curfew time on the event page and/or ticket, however please also check with the venue.

No, you can show your ticket code from your mobile device if you prefer.

For most events

If your ticket has someone else’s name on it, for example, if someone else bought it, you should not have a problem getting in as long as that ticket with its unique code has not already been used. If you buy the ticket off someone else We can usually change the name that is on a ticket, however, only the ticket purchaser can make the request for us to do so.

For some events and most festivals

Tickets will be personalised. That means only the person whose name is on the ticket can use it and ID checks may be carried out at the entrance. This will be made clear on the event page and at the time of purchase.

Ticketbuyers

If you purchased more than one ticket, in most cases* they will be included in the same email/print-out.

If ticket holders are travelling to the venue separately you can print out the same ticket separately or show the same email on your phones.

The venue/host knows how many tickets there are on each order and will simply adjust the number until everyone has arrived.

However, this makes it important to ensure the email/ticket is not shared beyond the intended attendees as there is no ID associated with the ticket as anyone who has a copy of the email/printout can use it to gain entry.

*We send individual tickets where the promoter has requested we assign a QR Code to each attendee.

Tag: tickets

UK parties: Yes. We offer no quibble refunds on ticket purchases from AAA up until 6pm the day BEFORE the event when we are open (Tues-Sat). For events on Mondays and Tuesdays no refunds can be made after 6pm on the Saturday prior to the event.

The amount refunded is the face value of the ticket (ie minus the booking fee) minus 10% to cover transaction charge and our time. The booking fee is non-refundable.

Postal charges incurred for delivery of tickets are non-refundable. Where a physical ticket has been sold either in person or via the post we will only make a refund once we have received the ticket back in our possession

Festivals: We offer no quibble refunds on festival tickets bought from AAA up 48 hours before we stop selling tickets* for the event UNLESS the promoter’s terms and conditions include a no refund policy. Where there is a no-refund policy we will state this clearly during the ordering process.

The amount refunded is the face value of the ticket (ie minus the booking fee) minus 10% to cover transaction charge and our time. The booking fee is non-refundable.

Your email will be stored on our server for us to contact you regarding your purchase.
Your email will also be added to our Mailchimp account for our monthly event mailout. You can unsubscribe when you receive the mailout.
Sometimes we are required to pass your email on to the promoter (eg Ozora and Boom festivals).
We will NEVER pass or sell your email on to other third parties.

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