Frequently Asked Questions

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Full  Terms and Conditions

Please  check Terms and Conditions of  third parties before purchasing Tickets directly  via the  Payment links provided from our Listing pages or directly from festival websites, these events are  Ozora Festival Boom Festival  –  Psy-Fi festival   – Anthropos   – Free Earth

Tickets issued by Access All Areas for Tribal village Outdoor Event   are Subject to Specific  Terms and Conditions

The Giving Tree Festival 2021

3rd Sep6th Sep 2021

* IN THE EVENT THAT THE GIVING TREE FESTIVAL CANNOT GO AHEAD DUE TO COVID-19, THE FESTIVAL WILL BE RESCHEDULED AND ALL TICKETS TRANSFERRED TO THE NEW DATE. IF YOU ARE UNABLE TO ATTEND THE NEW DATE THEN A FULL REFUND WILL BE OFFERED MINUS BOOKING FEE. THANK YOU FOR YOUR UNDERSTANDING *

 

Tribal Village 3 Days Outdoors Event

 Terms & Conditions of Purchase  Please read  HERE

21st May 2021  7pm – 23rd May 2021 7 pm

Gates open Midday 21 st May, Friday   Gates close on 23rd 2021 , Sunday 12:00 (noon)

Limited Capacity

Advance Tickets are available until 20th May  2020 – 12:00 (noon) GMT  Unless sold Out

Pre-sale Advance Tickets:

Phase 1: Limited £45 +£4.50 Booking fee    *Currently Online*

Phase 2 Limited £70 +£6   Booking fee

Phase 3  Limited £ TBA

Gate Price £TBA

No daily or weekend tickets are sold.
Ticket Price includes free camping, car parking, use of all facilities.

21st May, 202123rd May, 2021

 Tickets which were transferred to the festival from the postponed indoor event on the 5th Sept 2020 are NOT  TRANSFERABLE OR VALID FOR RESALE.If the festival is Postponed such tickets will be transferred to an indoor event. Ticket holders will be informed if this occurs

FESTIVAL TICKETS ARE NON-REFUNDABLE.

TRANSFERRING A TICKET TO A NEW OWNER

THIS ONLY APPLIES OT TICKETS PURCHASED FOR THE FESTIVAL

1)You can only transfer a ticket ONCE..

2)You can only transfer a ticket by paying the cost DIFFERENTIAL between the actual phase ticket price and the next phase online price,

3)You can only transfer tickets UNTIL 1st May, 2020 midnight (24:00) GMT.

4)The emails we receive after that time will not be processed.

5)To transfer you need to write to [email protected] from the original ticket holder’s e-mail address with the original ticket holder’s name, the new ticket holder’s name as in photographic  identification document  (passport, ID card, driving license),

6)We only accept PERSONALISED tickets at the gate. This means that in order to get your wristband, the name assigned to the ticket has to MATCH the name in the photographic  identification document of the Ticket holders..

7) Refunds : if the festival is postponed.  Festival Ticket holders will be sent an email with options. Refund will be offered for a limited period. .After such period Festival tickets will be transferred (Rolled over) to a outdoor event.  Email will be sent when the reschedule date is confirmed

Please note  you will be directed to an Affiliate Ticket Link for Free Earth Festival.

Tickets  subject to Festival Terms and conditions .Please Check.

Please note Virtual Products are  nonredeemable.

In the UK you can buy tickets using Visa or Mastercard Debit or Credit Bank Card Online* or over the phone. Alternatively you can select to  pay by bank transfer . Please ensure you include your  AAA order number when paying by bank transfer, so we can identify your payment.

From Europe we ONLY accept Visa and Mastercard online* . Alternatively we accept bank transfer (including Paypal payments). Please ensure you include your  AAA order number when paying by bank transfer, so we can identify your payment.

We reserve the right to cancel any transaction and refund the full amount to the source account if the payment fails our security checks or in case of dispute.

* PLEASE NOTE: We use the 3D Secure System authentication  payments for all online card payments. Payment provider is  Opayo

Not normally for the events we list, but do check the event flyer and venue’s terms and conditions.

Most venues for the events we list do not have a curfew except Troxy and Electric Brixton which typically have last entry of 2pm. We will always endeavour to include any curfew time on the event page and/or ticket, however please also check with the venue.

No, you can show your ticket QR Code on your mobile device. Yes  Print if you  do not carry your phone to the venue or do not have one.

In Certain Venues where QR codes are not scanned  you may be only asked to show your name on the ticket..Once the Qr Code is Scanned and Validated  or Names cross referenced with the Door list held at the Desk you will be given entry. Venue Terms & Condition Apply. You will find this on the Venue website.

For most events

If your ticket has someone else’s name on it, for example, if someone else bought it, you should not have a problem getting in as long as that ticket with its unique code has not already been used.

For some events and most festivals

Tickets will be personalised. That means only the person whose name is on the ticket can use it and ID checks may be carried out at the entrance. This will be made clear on the event page and at the time of purchase.

Ticket buyers

All tickets however many you  order are all under the name as on the order

If you purchased more than one ticket,make sure they are used separately as each ticket has unique QR codes

If you buy the ticket off someone else We can usually change the name  on a ticket, however, only the ticket purchaser can make the request for us to do so.. There is no charge for this service

However, this makes it important to ensure the email/ticket is not shared beyond the intended attendees as there is no QR Code associated with the ticket as anyone who has a copy of the email/printout can use it to gain entry.

Tag: tickets

Full  Terms and Conditions

Refunds
1 You are only entitled to a refund if:
(a) the event is cancelled
(b) the event is moved to another date read 7

2 In these circumstances, AAA will only refund the face value of the ticket. Any booking fee or card charges will not be refundable. AAA shall deduct a reasonable administrative fee from the ticket price when processing your refund

3. In any instance where a refund is requested and is not as a result of the event being cancelled or moved to another date, the decision whether to approve the refund will be passed onto the Event Organiser. The Event Organiser’s decision is final.

4 Where ticket revenue has been advanced to the Event Organiser before the event has taken place, please be aware that there may be a delay in processing any refund to you and that any such refund may be made by the Event Organiser directly.

5 Please note that although we will do our best to inform Ticket holders of any changes, it is your responsibility to check whether the event is going ahead at the scheduled date, time and venue, and AAA cannot guarantee that we will inform you of any changes to the event date, time or venue.

6 AAA cannot be held responsible for refunds of any costs you may incur for travel, accommodation, or any other related goods as a result of a change to the event by the Event Organiser.

7 If an event is rescheduled ,postponed or Cancelled Ticket holders will be informed. If we do not receive a refund request within this time frame in the email your ticket will be automatically valid for the new date and you will not be entitled to a refund.

8 Refunds will only be sent to the payment method you originally paid with. AAA cannot issue a refund to any new cards you might have. For security purposes, we can only refund to the card that was originally used to pay. If a refund is send to a closed account, it is the responsibility of the ticket purchaser to speak with their bank to resolve.

Your email will be stored on our server for us to contact you regarding your purchase.
We may contact you when it is relevant to your Ticket purchase
Sometimes we are required to pass your emails  to Festival promoters so you may receive updates but will do it with due diligence
We will NEVER pass or sell your email on to other third parties.

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