Frequently Asked Questions

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In the UK you can buy tickets using UK Maestro, Visa or Mastercard online* or over the phone. Alternatively you can pay by bank transfer (this includes PayPal payments). Please ensure you include your six-digit AAA order number when paying by bank transfer, so we can identify your payment.

From Europe we ONLY accept Visa and Mastercard online* or over the phone. Alternatively we accept bank transfer (including Paypal payments). Please ensure you include your six-digit AAA order number when paying by bank transfer, so we can identify your payment.

We reserve the right to cancel any transaction and refund the full amount to the source account if the payment fails our security checks or in case of disupte.

* PLEASE NOTE: We use the 3D Secure System for all online card payments.

Certain festivals require us to collect ticket-buyers date of birth and nationality to use as part of their security checks when entering the event. We hold this information on our server. It will NOT be passed on to any third party other than the promoter.

Most venues for the events we list do not have a curfew except Troxy and Electric Brixton which typically have last entry of 2pm. We will always endeavour to include any curfew time on the event page and/or ticket, however please also check with the venue.

Not normally for the events we list, but do check the event flyer and venue’s terms and conditions.

No, you can show your ticket code from your mobile device if you prefer.

Your email will be stored on our server for us to contact you regarding your purchase.
Your email will also be added to our Mailchimp account for our monthly event mailout. You can unsubscribe when you receive the mailout.
Sometimes we are required to pass your email on to the promoter (eg Ozora and Boom festivals).
We will NEVER pass or sell your email on to other third parties.

Yes. We offer refunds on all tickets issued by Access All Areas UNLESS we specify otherwise on the event page.

Refunds can be made up until 6pm on the day BEFORE the event when we are open (Tues – Sat). For events on Mondays and Tuesdays no refunds can be made after 6pm on the Saturday prior to the event.

Refunds will be face value of the ticket minus 10% admin charge (which includes any card charges). The booking fee is not refundable.

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