Frequently Asked Questions

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For most events

If your ticket has someone else’s name on it, for example, if someone else bought it, you should not have a problem getting in as long as that ticket with its unique code has not already been used. If you buy the ticket off someone else We can usually change the name that is on a ticket, however, only the ticket purchaser can make the request for us to do so.

For some events and most festivals

Tickets will be personalised. That means only the person whose name is on the ticket can use it and ID checks may be carried out at the entrance. This will be made clear on the event page and at the time of purchase.

Ticketbuyers

If you purchased more than one ticket, in most cases* they will be included in the same email/print-out.

If ticket holders are travelling to the venue separately you can print out the same ticket separately or show the same email on your phones.

The venue/host knows how many tickets there are on each order and will simply adjust the number until everyone has arrived.

However, this makes it important to ensure the email/ticket is not shared beyond the intended attendees as there is no ID associated with the ticket as anyone who has a copy of the email/printout can use it to gain entry.

*We send individual tickets where the promoter has requested we assign a QR Code to each attendee.

Tag: tickets

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