1 You are only entitled to a refund if:
(a) the event is cancelled
(b) the event is moved to another date read 7
2 In these circumstances, AAA will only refund the face value of the ticket. Any booking fee or card charges will not be refundable. AAA shall deduct a reasonable administrative fee from the ticket price when processing your refund
3. In any instance where a refund is requested and is not as a result of the event being cancelled or moved to another date, the decision whether to approve the refund will be passed onto the Event Organiser. The Event Organiser’s decision is final.
4 Where ticket revenue has been advanced to the Event Organiser before the event has taken place, please be aware that there may be a delay in processing any refund to you and that any such refund may be made by the Event Organiser directly.
5 Please note that although we will do our best to inform Ticket holders of any changes, it is your responsibility to check whether the event is going ahead at the scheduled date, time and venue, and AAA cannot guarantee that we will inform you of any changes to the event date, time or venue.
6 AAA cannot be held responsible for refunds of any costs you may incur for travel, accommodation, or any other related goods as a result of a change to the event by the Event Organiser.
7 If an event is rescheduled ,postponed or Cancelled Ticket holders will be informed. If we do not receive a refund request within this time frame in the email your ticket will be automatically valid for the new date and you will not be entitled to a refund.
8 Refunds will only be sent to the payment method you originally paid with. AAA cannot issue a refund to any new cards you might have. For security purposes, we can only refund to the card that was originally used to pay. If a refund is send to a closed account, it is the responsibility of the ticket purchaser to speak with their bank to resolve.