Refunds and Cancellations

Refunds. This only Applies to Tickets issued by Access All Areas

1)In any instance where a refund is requested and is not as a result of the event being cancelled or moved to another date, the decision whether to approve the refund will be passed onto the Event Organiser. The Event Organiser’s decision is final. Requests have to sent to our email on the Ticket. For Parties 3 working days prior to the date of the event. For Festival 7 working days prior to the event

2 In these circumstances, AAA will only refund the face value of the ticket. Any booking fee or card charges will not be refundable. AAA shall deduct a reasonable administrative fee from the ticket price when processing your refund

3a) If the event is stopped after it is started for whatever reason, any refund will be at the discretion of the promoter.

3b) Refunds will not be given if events are cancelled due to reasons out of AAA’s control including the following: terrorism / biological action, foot and mouth, SARS, Avian Flu, extreme weather conditions, civil unrest, industrial action or at the authorities discretion (including government, its agencies and the emergency services).

4 Where ticket revenue has been advanced to the Event Organiser before the event has taken place, please be aware that there may be a delay in processing any refund to you and that any such refund may be made by the Event Organiser directly.

5 Please note that although we will do our best to inform Ticket holders of any changes, it is your responsibility to check whether the event is going ahead at the scheduled date, time and venue, AAA cannot guarantee that we will inform you of any changes to the event date, time or venue.

6 AAA cannot be held responsible for refunds of any costs you may incur for travel, accommodation, or any other related goods as a result of a change to the event by the Event Organiser.

7 If an event changes date and your ticket is then used at that event, your entitlement to a refund will be void.

8 Refunds will only be sent to the payment method you originally paid with. AAA cannot issue a refund to any new cards you might have. For security purposes, we can only refund to the card that was originally used to pay. If a refund is send to a closed account, it is the responsibility of the ticket purchaser to speak with their bank to resolve

9 General: Admission to events is at the discretion of either the venue management or event organisers. No refunds will be given to any persons who are refused entry from events due to late arrival, or ejected for behaving in such ways, carrying such items or substances as deemed prohibited either by law or by the event organisers.

Resell Tickets

You can resell tickets issued by Access All Areas  to a third party and request Name Change  unless    Terms and conditions  apply for   particular Event.

Postponed/Rescheduled Events

If an event is postponed or rescheduled we will contact you via the email you provided us at the time of your order to notify you. We will give you the option of having a refund less the booking fee for specified time in  our email otherwise we will transfer tickets automatically to the rescheduled event. Ticket holders will be notified when transfer has taken place  and will be able to use your tickets for the rescheduled event.

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