Refunds and Cancellations

Refunds:

We’re not  able to refund your booking fee in any circumstances, even if an event is cancelled. This is because we have already paid the credit card charges incurred by processing your original order and these charges are non-refundable. We’ll also incur additional charges in processing the refund of the face value ticket price. This is part of the service that we are providing to our customers and to the event organisers that we sell tickets for.

UK Parties: Generally  Tickets once purchased are Non Refundable unless instructed by the organsier of the event. Refunds  have to be requested  on ticket purchases from AAA  24 hours  BEFORE the event.We will contact the promoter and request on your behalf. In some cases we will ask you t0 contact them directly

The amount refunded once approved is the face value of the ticket (ie minus the booking fee) minus 10% to cover transaction charge and our time. The booking fee is non-refundable.

Postal charges incurred for delivery of tickets are non-refundable. Where a physical ticket has been sold either in person or via the post we will only make a refund once we have received the ticket back in our possession

Festivals:Generally  Tickets once purchased are Non Refundable  unless approved by the organsier of the event. Refunds  have to be requested  on ticket purchases from AAA  7 Days before we stop selling tickets* for the event.We will contact the promoter and request on your behalf. In some cases we will ask you t0 contact them directly

The amount refunded is the face value of the ticket (ie minus the booking fee) minus 10% to cover transaction charge and our time. The booking fee is non-refundable.

Postal charges incurred for delivery of tickets are non-refundable. Where a physical ticket has been sold either in person or via the post we will only make a refund once we have received the ticket back in our possession

* This could be anything from the day before the event to two weeks before the event. Please check/ask for the deadlines of individual events.

General: Admission to events is at the discretion of either the venue management or event organisers. No refunds will be given to any persons who are refused entry from events due to late arrival, or ejected for behaving in such ways, carrying such items or substances as deemed prohibited either by law or by the event organisers.

Resell Tickets

You can resell tickets to a third party and request Name Change. There is no charge for this service.

Event Cancellation

Where an event does not go ahead we will provide a full refund of the face value of the ticket. We do not refund the booking fee or any postal charges incurred in delivering your ticket.

In the event of cancellation you do NOT need to contact us. We will automatically refund the face value of the ticket(s) into the account used to pay for them after we have had notification from the promoter and typically within 14-days.

If the event is stopped after it is started for whatever reason, any refund will be at the discretion of the promoter.

Refunds will not be given if events are cancelled due to reasons out of AAA’s control including the following: terrorism / biological action, foot and mouth, SARS, Avian Flu, extreme weather conditions, civil unrest, industrial action or at the authorities discretion (including government, its agencies and the emergency services).

Postponed/Rescheduled Events

If an event is postponed or rescheduled we will contact you via the email you provided us at the time of your order to notify you. We will give you the option of having a refund less the booking fee and any postage  or receiving a new ticket for the rescheduled event. You will need to contact us within 7days after our email otherwise we will transfer tickets automatically to the rescheduled event. You can still request refunds after Tickets have been transferred but  there will be a 5% Admin charge on each of the Face value of the Ticket.

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