Refunds and Cancellations

Refunds

UK parties: Yes. We offer no quibble refunds on ticket purchases from AAA up until 6pm the day BEFORE the event when we are open (Tues-Sat). For events on Mondays and Tuesdays no refunds can be made after 6pm on the Saturday prior to the event.

The amount refunded is the face value of the ticket (ie minus the booking fee) minus 10% to cover transaction charge and our time. The booking fee is non-refundable.

Postal charges incurred for delivery of tickets are non-refundable. Where a physical ticket has been sold either in person or via the post we will only make a refund once we have received the ticket back in our possession

Festivals: We offer no quibble refunds on festival tickets bought from AAA up until 6pm the day before we stop selling tickets* for the event UNLESS the promoter’s terms and conditions include a no refund policy. Where there is a no-refund policy we will state this clearly during the ordering process.

The amount refunded is the face value of the ticket (ie minus the booking fee) minus 10% to cover transaction charge and our time. The booking fee is non-refundable.

Postal charges incurred for delivery of tickets are non-refundable. Where a physical ticket has been sold either in person or via the post we will only make a refund once we have received the ticket back in our possession

* This could be anything from the day before the event to two weeks before the event. Please check/ask for the deadlines of individual events.

General: Admission to events is at the discretion of either the venue management or event organisers. No refunds will be given to any persons who are refused entry from events due to late arrival, or ejected for behaving in such ways, carrying such items or substances as deemed prohibited either by law or by the event organisers.

Event cancellation

Where an event does not go ahead we will provide a full refund of the face value of the ticket. We do not refund the booking fee or any postal charges incurred in delivering your ticket.

In the event of cancellation you do NOT need to contact us. We will automatically refund the face value of the ticket(s) into the account used to pay for them after we have had notification from the promoter and typically within 14-days.

If the event is stopped after it is started for whatever reason, any refund will be at the discretion of the promoter.

Refunds will not be given if events are cancelled due to reasons out of AAA’s control including the following: terrorism / biological action, foot and mouth, SARS, Avian Flu, extreme weather conditions, civil unrest, industrial action or at the authorities discretion (including government, its agencies and the emergency services).

Postponed/Rescheduled Events

If an event is postponed or rescheduled we will contact you via the email you provided us at the time of your order to notify you. We will give you the option of having a refund less the booking fee and any postage if the ticket was posted, or receiving a new ticket for the rescheduled event.

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