Terms and Conditions

We take pride in looking after people and providing a personal service. If there are any issues we will always try to resolve the matter in the best possible way.

If you have any questions or concerns you are always welcome to call us on +44 (0)20-7267 8320 (Tues – Sat 12pm – 7pm BST) or email info@accessallareas.org

This page constitutes the Terms & Conditions for placing orders with Access All Areas from our website, over the telephone and from our office as of 12th December 2017.

Please also check the Terms and Conditions of the venue or festival promoter before attending the event.

  1. We require the first and last name for EACH ticket holder UNLESS you will enter the festival together in which case tickets can have the ticket purchaser’s name on.
  2. If you order more than one ticket all tickets will be sent to the email address of the purchaser.
  3. Once you have placed your order you will receive a receipt from Access All Areas.
  4. Tickets take up to 15 working days to send out due to the high number of orders we expect. Please be patient.
  5. You can transfer each purchased ticket to someone else ONCE only. The final date for name changes is 20th July. For Phase 1 tickets there is a 40 pounds (GBP) fee.
  6. Refunds (see our refund policy for admin charges) can be made until 19th July. The booking fee is non-refundable and there is an 10% admin fee on the face value.
  7. You can either print your ticket of display it on your mobile device at the gate. You will have to show your ID/passport to get your wristband.
  8. Ozorians may be subject to a search before entering the festival.

Boom Festival 2018 tickets are non-transferable and non-refundable. This means you cannot sell your ticket or get a refund once it has been purchased.

  1. To purchase a ticket we need for each ticket: full name, nationality and gender. If you are buying a Friendly Ticket then we will also need your passport number.
  2. If you order more than one ticket all tickets will be sent to the email of the purchaser unless additional emails are supplied for each ticket.
  3. Once you have placed your order you will receive a receipt from Access All Areas.
  4. Please note Boom Festival will issue your ticket once we have uploaded your details. People who buy tickets in December should expect a delay in receiving their ticket due to expected high demand and thus processing time. Please contact us if you have not received your ticket(s) by 30th
  5. You can purchase a Boom Bus ticket when you buy your ticket or at a later date by logging in to the Boom platform using the email Boom used to send you your ticket(s). You can only purchase a tipi reservation after the order has been made via the Boom platform.
  6. There is a €1 charge for children under 13 years of age, but you must register them via the Boom platform after receiving your ticket from Boom.
  7. You will be given a Boom festival wristband unique to you after showing your printed ticket or e-ticket displayed on your mobile device, however, do ensure the screen is not cracked or broken so the code can be scanned. You will also have to show your ID/passport.
  8. Boomers maybe subject to a search before entering the festival.
  9. Wearing an undamaged Boom Festival wristband at all times is a condition of remaining in the festival. If your wristband becomes damaged at the festival visit an information point to arrange for it to be replaced.

You can purchase tickets online, in person at our office in Camden or over the phone.

The price of tickets includes a booking fee. The booking fee is not refundable (see refunds below). Additional charges will be made for delivery where offered.

Some events require us to collect names of the ticket holders for ID purposes before gaining entry to the venue. We will require full names (first and surname) where requested. If the name on the ticket does not match ID of the ticket holder entry may be denied.

You can either print your e-ticket or show it at the door/gate on your mobile device. For tickets left at the entrance of a venue/event, please quote your order reference number and explain that you purchased the tickets through Access All Areas when you get there. Please also take some form of ID with you in case a verification is required.

Please also check any additional terms and conditions for the venue the event is being held at.

 

Online purchases

After making a purchase online by card you will receive a confirmation email receipt. The order confirmation emails are not valid for admission to an event.

After payment you will not immediately receive your ticket. We manually confirm orders during office hours (Tues-Sat 12pm-7pm), so please be patient if you order outside of these hours.

For certain events we are required to produce individual tickets and this may create an additional delay of up to three to four (3-4) days depending on demand. We will always issue tickets before the event and no later than 6pm on the day of the event.

For Ozora and Boom festivals in may take us up to seven (7) working days to process orders when tickets go on sale due to high demand.

For bank transfers, where available, we will not process your order until payment is received (see Payments section below). After five (5) working days orders where no payment has been received will be cancelled.

For personalised tickets we will change the name where they have been sold to a third party ONLY at the request of the person who purchased the ticket. There is no charge for this. This can only be done up until 6pm on the day we stop selling tickets. For festivals this will be several weeks before the event. Please check with us for individual events.

Name changes are not possible where the promoter has stated tickets are non-transferrable. We will make this clear where this is the case.

 

Refunds

UK parties: Yes. We offer no quibble refunds on ticket purchases from AAA up until 6pm the day BEFORE the event when we are open (Tues-Sat). For events on Mondays and Tuesdays no refunds can be made after 6pm on the Saturday prior to the event.

The amount refunded is the face value of the ticket (ie minus the booking fee) minus 10% to cover transaction charge and our time. The booking fee is non-refundable.

Postal charges incurred for delivery of tickets are non-refundable. Where a physical ticket has been sold either in person or via the post we will only make a refund once we have received the ticket back in our possession

Festivals: We offer no quibble refunds on festival tickets bought from AAA up until 6pm the day before we stop selling tickets* for the event UNLESS the promoter’s terms and conditions include a no refund policy. Where there is a no-refund policy we will state this clearly during the ordering process.

The amount refunded is the face value of the ticket (ie minus the booking fee) minus 10% to cover transaction charge and our time. The booking fee is non-refundable.

Postal charges incurred for delivery of tickets are non-refundable. Where a physical ticket has been sold either in person or via the post we will only make a refund once we have received the ticket back in our possession

* This could be anything from the day before the event to two weeks before the event. Please check/ask for the deadlines of individual events.

General: Admission to events is at the discretion of either the venue management or event organisers. No refunds will be given to any persons who are refused entry from events due to late arrival, or ejected for behaving in such ways, carrying such items or substances as deemed prohibited either by law or by the event organisers.

Event cancellation

Where an event does not go ahead we will provide a full refund of the face value of the ticket. We do not refund the booking fee or any postal charges incurred in delivering your ticket.

In the event of cancellation you do NOT need to contact us. We will automatically refund the face value of the ticket(s) into the account used to pay for them after we have had notification from the promoter and typically within 14-days.

If the event is stopped after it is started for whatever reason, any refund will be at the discretion of the promoter.

Refunds will not be given if events are cancelled due to reasons out of AAA’s control including the following: terrorism / biological action, foot and mouth, SARS, Avian Flu, extreme weather conditions, civil unrest, industrial action or at the authorities discretion (including government, its agencies and the emergency services).

Postponed/Rescheduled Events

If an event is postponed or rescheduled we will contact you via the email you provided us at the time of your order to notify you. We will give you the option of having a refund less the booking fee and any postage if the ticket was posted, or receiving a new ticket for the rescheduled event.

Items that you place in your basket are reserved for ten minutes. By placing an item in your basket you reserve the right to purchase it, but you do not have to make a decision until you check out and confirm the order.

If you do not check out within ten minutes the basket will be emptied and the items will be made available for others to purchase.

In the UK

You can use Visa, Mastercard or UK Maestro online or over the phone. Please read Card Payments section below for more details.

We also accept payments via bank transfer and Paypal, however, it is essential you include your six-digit order number so we know who has made the payment. This option may be suspended for some events due to operational reasons. Please read Bank Transfer section below for more details.

In Europe and the rest of the world

We accept Visa and Mastercard ONLY online or over the phone. Please read Card Payments section below for more details.

We also accept payments via bank transfer and Paypal, however, it is essential you include your six-digit order number so we know who has made the payment. This option may be suspended for some events due to operational reasons. Please read Bank Transfer section below for more details.

Card Payments

For card payments the address you provide when placing the order must match the address held by your card provider. We also require that you provide the three digit security code on the back of the card next to your signature.

We will not collect your card payment until we have processed the order and made sure that all of your items are available.

If there are any issues processing your payment we will send you an email. Please make sure that you provide us with as many contact details as possible in case there is an issue with your order.

All card transactions are carried out by third party provider SagePay, which incorporates a 3D Secure payment system.

Bank Transfer Payments

All transfer charges must be paid at your end, otherwise the correct amount will not be received and we will not be able to proceed with shipping the order.

Please include the order reference number with the bank transfers, so we can identify the payment and to avoid delays in shipping your order.

We will continue to process your order as soon as the bank transfer has cleared. Should we not receive payment within five (5) working days for UK the order will be automatically cancelled.

We must receive the payment for tickets at least five (5) working days before the event or the order is liable to cancellation.

For most events only e-tickets are available. However, some promoters still provide us with physical tickets, and where there is the option for delivery, we will post to your UK or international address.

Orders are processed within two working days and usually shipped with Royal Mail or Postal Force as a First Class Recorded delivery. In some cases, tickets may just be sent First Class, and you will be charged accordingly. Please note that you may need to sign for the delivery.

The delivery price and method is calculated according to destination and weight plus postage and packing, and is shown before you confirm that you want to proceed with placing the order.

Festival tickets: In some cases, there are delays in AAA receiving the tickets from festival promoters. These are circumstances out of our control. In such cases we will send you your ticket(s) as soon as we receive them. This will never be later than 14 days before the event.

When we have shipped your item(s), you will receive an email with a link to a status page for your order. If the item(s) are being sent recorded delivery, the email will contain a delivery reference code and a link to track the delivery using the Track & Trace facility on Royal Mail’s website http://www.royalmail.com. There may be a delay of up to 12hrs between receiving the email and being able to track the item.

Typical delivery times from the time that we have shipped the order are:

UK 1-2 working days
Europe 3 working days
Rest of the world 3-6 working days

Please contact us if you have any enquiries or if you would like to cancel your order.

Our office hours are:

Tuesday – Saturday 12pm – 7pm (BST)

Our contact details are:

Tel (Tickets): +44 (0)20-7267 8320
Email: info@accessallareas.org
Web: http://www.accessallareas.org